FAQ



IS SHIPPING FREE?
Shipping is free for all products except Hourgrip leggings. 

For Hourgrip™️ Legging, we ship from Aisa. Shipping rates is a flat fee of $8.90 USD for worldwide shipping. 

We ship Monday - Friday

For more information on shipping click on this link

 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please reach out via our Contact Us page.

HOW DO I TRACK MY ORDERS
Click here to track now once you receive your tracking number. Our customer service will email you confirmation of orders including a tracking code once your order is processed. 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.

WHAT IS YOUR RETURN POLICY?

Yes we offer returns on damaged products or if you simple changed your mind within 14 days after receiving the product. Click here for more information on return policy. 

WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged product for a fresh one. It's pretty simple! Follow the steps below: 1) Take photos of the defect. 2) Send the photos to us with your order number. We'll be happy to send out another free of charge.

 

Questions unanswered?

Click on reviews to see what others think. 

Happy Customers 

If we still haven't managed to answer your question please feel free to reach out via our Contact Us page and we will reply within 24 hours :)